If you have never spoken to or interacted with someone who is a customer of yours, don’t send an email mentioning your “relationship” with the customer. There is no relationship, only a transaction. Also, don’t ask for feedback on the “relationship”. Ask for a rating of the transaction(s).

Originally posted on 2022-08-23 at 16:57 via https://www.linkedin.com/feed/update/urn%3Ali%3Ashare%3A6967887671012589568

What comes to mind for you when you think of a “high performance” team?

The Blue Angels who fly daring stunts and formations you can’t believe are possible? Trapeze artists who catapult themselves into the air with impeccable timing to perform acrobatics that take your breath away? A choir where everyone is so in tune that they seem to sing with one exquisite voice? A pit crew at a Formula 1 race that takes under 3 seconds to change all four tires at the same time? An operating room team that saves people’s lives day in day out under the most stressful races against the clock?

Or is it more pedestrian for you? Just get the work done, preferably as much work as (in)human(e)ly possible. Stay busy and productive all day long. Be efficient with your time by using all of it, without respite. Do task after task after task. No emotion. No real connection with other humans. Just “heads-down”, focus on “the business”.

What does “performance” mean? And how do you see/know what “high” is?

Maybe what we might want is not “high performance”, but “deep performance”?

Originally posted on 2022-08-20 at 00:38 via https://www.linkedin.com/feed/update/urn%3Ali%3Ashare%3A6966554093939019776

I may finally – finally! – have hit on the ultimate passive-aggressive put-down for agilists that will hopefully make you utterly question your competence and hang up your shingle in shame and heart-sinking defeat: If you’re not telling bad dad jokes at the end of every stand-up, how can you possibly even call yourself a coach?

Originally posted on 2022-08-19 at 04:07 via https://www.linkedin.com/feed/update/urn%3Ali%3Ashare%3A6966244261931479040

I hope Jennifer and Carolyn don’t mind me sharing this passage from their latest book – Unleash Your Complexity Genius. It reminds me of Alan Dean Foster’s “Midworld”.

-“One of the most extraordinary discoveries in this direction in the last decade or so is what Dr. Suzanne Simard coined the “wood wide web.” This is the underground network of fungal mycelia that connects the roots of trees. It turns out these mycelial networks enable the trees to send messages (“There is an infestation of insects over here—protect yourself!”) and even share resources (trees will dump their own nutrients into the soil to nourish a struggling tree nearby). Scientists have found that in forests, as in offices, it’s the diversity of the trees and the strength of the network that connects them that create the conditions for their thriving.”


Originally posted on 2022-08-19 at 03:15 via https://www.linkedin.com/feed/update/urn%3Ali%3Ashare%3A6966231053724258304