If you have never spoken to or interacted with someone who is a customer of yours, don’t send an email mentioning your “relationship” with the customer. There is no relationship, only a transaction. Also, don’t ask for feedback on the “relationship”. Ask for a rating of the transaction(s).
Originally posted on 2022-08-23 at 16:57 via https://www.linkedin.com/feed/update/urn%3Ali%3Ashare%3A6967887671012589568